Terms & Conditions

You’ve got questions, We’ve got answers.

Payment Address:

142 N. Queen Street,
Martinsburg, WV 25401

Contact Information:

info@panhandledumpsters.com
1-833-DUMPSTR
(1-833-386-7787)

Residential Terms

Payment Due Date: Billing is processed one month in advance. Your bill is due before the 1st of each month. A $10.00 reinstatement fee will be required, as well as, the current monthly amount, to continue service if not paid in full by the 1st of the month. Please contact us if you expect to be past the due date. There is a $1.00 fee for each late invoice notice sent.

Errors on your Bill: Contact us immediately if you find an error on your bill so we can handle it accordingly.

Transfer Service / Billing Address Change: It is the customer’s responsibility to stop or transfer service. If you plan to move across town or out of the area, call in advance so we may schedule the change, and pull the cans. Outgoing customers are held responsible for service until notice is given to the office.

Rental Can Requirements: It is recommended that trash cans be placed out for pick up the night prior of your service day.  It is required that they are on level ground within 3’ of roadside or curb, and have 3 feet of clearance above and on all sides.  Trash must be completely inside the can, lids must be completely closed, and handles must be facing away from the road.

Loose Bags: When it comes to things like spring clean-outs, we know that you will sometimes have additional bags that won’t fit in your curb-side can(s). We’ll pickup all loose bags at a flat-rate of $1 per bag ($5 minimum).

Bulk Item Pickup: 2 free bulk items on the first and third Monday of every month.  All bulk items MUST be scheduled at least 24 hours in advance!  Bulk items include ovens, stoves, microwave ovens, dishwashers, washing machines, clothes dryers, bicycles, furniture, waste tires off the rim (less than 16’’ in diameter), and other items not exceeding 200 pounds that are too large or too heavy to be placed inside a regular trash bag.  We now accept AC units, refrigerators, automotive parts, and more!

Electronic waste items include laptops, tablets, home computers, computer monitors, and/or anything with a screen (excluding TVs) measuring more than 4’’ diagonally, and can be disposed of for a nominal charge of $20.00 per item.  All items must be placed within 3’ of the roadside or curb.  Please contact us if you are unsure about whether your bulk item is acceptable for pick up.

Collection Times: Residential trash needs to be set out the night before, or by 3am the morning of service. 

Restricted Items: The following items are NOT allowed in regular trash service:

  • Batteries
  • Liquids
  • Hazardous Waste
  • Yard Waste (i.e. grass, sticks, plants, etc.)
  • Construction Debris and/or Remodeling Debris (i.e. shingles, drywall, toilets, bathtubs, siding, and lumber).

Please call the office if you have any questions concerning restricted items.

Missed Service: If your service is missed or your can isn’t emptied completely, please notify our customer service office to discuss.

Service Notifications: In the event that we need to delay your service due to extreme weather, operational issues, etc – we will notify you via mobile text message and electronic mail. *Standard text message rates may apply.

Customer Service / Suggestions: If at any time you have a suggestion on how we can better serve you or improve our services, we welcome your input. As a family operated, locally owned company we greatly appreciate your support and the opportunity to service our community. Please feel free to contact us by phone or email if you have any questions. 

Payment Address:

142 N. Queen Street,
Martinsburg, WV 25401

Contact Information:

info@panhandledumpsters.com
1-833-DUMPSTR
(1-833-386-7787)

Commercial Terms

Payment Due Date: All invoices are billed every Tuesday for past week, and are due within 14 days of the invoice date. A 10 day grace period is allotted, and then a 1.9% late fee per month is applied.

Errors on your Bill: Contact us immediately if you find an error on your bill, so we can handle it accordingly.

Transfer Service / Billing Address Change: It is the customer’s responsibility to stop or transfer service. If you plan to move across town or out of the area, call in advance so we may schedule the changeand pull the Dumpster/Roll-Off. Outgoing customers are held responsible for service until notice is given to the office.

Extra Charges / Fees (Roll-Off): $100.00 to move dumpster (already on site excluded), $89.00 per ton overage fee, $100.00 blocking dumpster fee, $100.00 overfilled dumpster fee, $100.00 plus any fines or fees for excluded/hazardous items, $25.00 per week lease extension, and $50.00 for long distance trip.

Extra Charges / Fees (Permanent): $199.00 includes account setup and delivery fee, $19.00 flat rate dump fee, $0.05 per pound ($5.00 minimum), $19.00 for overflow (whether able to pick up or not), and $19.00 for blocked dumpster (whether able to pick up or not).

Restricted Items: Please call the office if you have any questions concerning restricted items.

Missed Service: If your service is missed or your dumpster isn’t emptied completely, call us immediately and we will take care of it.

Customer Service / Suggestions: If at any time you have a suggestion on how we can better serve you or improve our services, we welcome your input. We respond to all customer suggestions in a timely manner.